Refund policy

Returns and refunds

In the event of any manufacturing material defect or failure being notified in writing to the Company, the Company shall at its discretion raise an appropriate refund or credit to the Customer’s order.  Any error or omission that is the responsibility of the Customer is not eligible for refund but will be considered by the Company at its discretion.

Risk, delivery and performance

Risk in the goods passes when they are delivered on behalf of the Customer.

The Company shall not be liable for any penalty, loss, injury, damage or expenses arising from any delay or failure in delivery or performance from any cause at all, nor shall any such delay or failure entitle the Customer to refuse to accept any delivery or to repudiate the Contract

The Company shall not be liable for goods not received by specified dates whether due to a failure on the part of the Company, Customer and any other third party. All endeavours will be made to meet specified dates for delivery.

Incorrect delivery details supplied by the Customer are the Customer’s responsibility and the Company cannot be held liable if the Recipient is not at the address supplied at the time of delivery and re-delivery is attempted or the address is incorrect. The Company reserves the right to charge an additional carriage fee if the items need to be re-directed to a new address.

If the Recipient fails to take delivery of the Goods or any part of them when delivery is attempted then the company arrange for the return of these Goods for which a charge will be payable by the Customer.

The Recipient must check all items carefully and notify the Company for any items which are incorrect or incomplete. In the event of receiving damaged goods, the Company must be notified in writing within 24 hours.

All refunds are at the Company’s absolute discretion. Items that have been despatched will have incurred a delivery charge which is non refundable.

Delivery where shown as included provides for the delivery of the Goods to any UK mainland destination. Full postcodes are required.