Refund policy

Returns and refunds

In the event of any manufacturing material defect or failure being notified in writing to the Company, the Company shall at its discretion raise an appropriate refund or credit to the Customer’s order.  Any error or omission that is the responsibility of the Customer is not eligible for refund but will be considered by the Company at its discretion.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us here. Please note that returns will need to be sent to the address on your packing slip:

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question here

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at using the online form here. 

Risk, delivery and performance

Risk in the goods passes when they are delivered on behalf of the Customer.

The Company shall not be liable for any penalty, loss, injury, damage or expenses arising from any delay or failure in delivery or performance from any cause at all, nor shall any such delay or failure entitle the Customer to refuse to accept any delivery or to repudiate the Contract

The Company shall not be liable for goods not received by specified dates whether due to a failure on the part of the Company, Customer and any other third party. All endeavours will be made to meet specified dates for delivery.

Incorrect delivery details supplied by the Customer are the Customer’s responsibility and the Company cannot be held liable if the Recipient is not at the address supplied at the time of delivery and re-delivery is attempted or the address is incorrect. The Company reserves the right to charge an additional carriage fee if the items need to be re-directed to a new address.

If the Recipient fails to take delivery of the Goods or any part of them when delivery is attempted then the company arrange for the return of these Goods for which a charge will be payable by the Customer.

The Recipient must check all items carefully and notify the Company for any items which are incorrect or incomplete. In the event of receiving damaged goods, the Company must be notified in writing within 24 hours.

All refunds are at the Company’s absolute discretion. Items that have been despatched will have incurred a delivery charge which is non refundable.

Delivery where shown as included provides for the delivery of the Goods to any UK mainland destination. Full postcodes are required.