Shipping policy

Delivery service

All items purchased from Electragolf are sent in our own packaging to ensure that your order arrives in perfect condition. All corrugated packaging is manufactured in-house by our sister company www.bectechpackaging.com. 

All parcels are sent using established UK couriers (usually Royal Mail for gloves and balls and ParcelForce for clubs and either DPD or ParcelForce for European deliveries) who will email an order tracking code when your delivery leaves our warehouse. Once you have received your order tracking code you can follow the progress of your package on the courier's website using this code. 

All consignments will require a signature upon delivery and we will not accept liability if you request delivery to an alternative address once shipped via any courier's own communication or request to have your parcel left in a safe space without a signature.

Delivery options

UK

We deliver to UK postcodes, which includes Northern Ireland, Channel Islands and all other UK islands and any mainland European/EU address. If you order for delivery outside of these areas our website will not fulfil your order and your will be rejected and a refund automatically processed. 

Our order cut-off is midday for next working day delivery using either Royal Mail Tracked 24 or ParcelForce 24hr at a cost of £5.95. Our standard delivery is free using either Royal Mail Tracked 48 or ParcelForce 48hr and will be booked automatically for next working day collection from our UK warehouse. 

EU

From 15 September 2026 all EU orders are received strictly on an Ex-Works basis under the EXW Incoterms standardised rule. These new terms are clearly laid out in our shipping policies at the bottom of every page on our website. This change does not affect any UK orders 

Our checkout now indicates "Ex Works (customer arranges collection and pays courier directly" as the only option for all EU customers.

We do NOT arrange shipping this on your behalf. As the buyer, you are responsible for arranging and paying for courier collection from our UK warehouse location - on your order confirmation -  as well as paying all local EU import VAT, customs clearances and handling fees and any other costs that may be incurred once received by your courier. 

We have made this commercial decision to reflect the increasing risk and cost of parcels being lost or stolen across the courier networks in Europe or being returned to us due to our customer's unpaid VAT, taxes and tariffs. 

Our Responsibility:
  • We will package the good securely and makes them available for pickup at the agreed location ready for your courier to collect. 

Your Responsibilities:

  • You will arrange and pay for any couriers, handles export clearance, and manages import customs, duties, tariffs and taxes. You are required to notify us which

Please contact us here if you have any questions.